Wokingham Borough Council’s digitally enabled back office is one of the most technologically advanced in the UK. Having transformed processes, technology, culture and behaviours, it is on course to save £4m per annum by 2020 while maintaining frontline services in the face of reduced funding and increased demand.
The situation
“Wokingham is the lowest funded unitary council in the country,” explained Andrew Couldrick, CEO of Wokingham Borough Council. “Our demands go on increasing; our funding from central government will have disappeared completely within the next two years, so we have no choice but to find a different way of operating.”
