Our Staff

Manny Gatt

MBA, BA (hons), CertBC, FIBA, FRS, CTArcf

Managing Director, Director Facilitation & Mentoring

Manny Gatt

MBA, BA (hons), CertBC, FIBA, FRS, CTArcf

Managing Director, Director Facilitation & Mentoring

Manny Gatt has been a leader in the field of public sector partnership and collaborative working for over 20 years, first as chief executive of the Enterprise Agency in Derby and latterly as managing director for Business Link Nottinghamshire. Prior to that he was a director with Coats Viyella plc.

He is cofounder of Shared Service Architecture Ltd (SSA) a research and teaching company specialising in equipping individuals and public sector organisations with the skills and knowledge to successfully initiate innovative shared-service solutions. He has authored six books on collaborative leadership and shared services. He has taught over 1100 senior personnel from across the public and private sectors in the skills to manage in-house shared service projects. Manny has advised numerous public sector organisations on how to build their collaborative advantage working across local government, further and higher education, LEPs, housing associations, police and fire services and the NHS. He is a visiting lecturer at Canterbury Christ Church University on shared services, a Collaborative Transformation Architect (CTArcf), a Fellow of the Royal Society of Arts and a member of the Institute of Directors.

Dominic Macdonald-Wallace

MA, Cert Ed, AFPC, CTArcf

Director Taught Programmes & Qualifications

Dominic Macdonald-Wallace

MA, Cert Ed, AFPC, CTArcf

Director Taught Programmes & Qualifications

Dominic Macdonald-Wallace has worked in central and local government on partnership development activities for the last 15 years. He is co-author of eight collaborative leadership shared service toolkits and postgraduate text books. He is also the editor of Collaborative Transformation Magazine.

Dominic lectures on the Postgraduate Certificate in Collaborative Transformation at Canterbury Christ Church University. He tutors on the NFCC & Police “Creating Duty To Collaborate Teams” programme and has taught Collaborative Leadership on module 4 of the ELP at the Fire Service College.

He has delivered Collaborative Leadership and Collaborative Transformation Practitioner programmes to managers from 25 police forces, 30 FRSs and over 200 councils.

Lucie Hall

Hons, SS(PRAC)

ICT, Digital & Communications Manager

Lucie Hall

Hons, SS(PRAC)

ICT, Digital & Communications Manager

Lucie joined SSA in January 2011 after graduating in Advertising Management and Marketing at Canterbury Christ Church University. Since then, Lucie has been an integral part of the SSA team, managing the infrastructure of the SSA website, email network and systems. This includes the relationships with the alumni, publishing the weekly news, jobs and seminar updates and SSA practitioner database of over 2,000 members.

Lucie supported the research, design and drafting of the SSA Collaborative Leadership toolkits and through her media and research work has a good knowledge of shared service and collaborative transformation working. Lucie has also helped develop and deliver SSA’s marketing strategy and designed and built Online Tools membership area.

Jo Dawson

Dip RSA

Events and Publications Manager

Jo Dawson

Dip RSA

Events and Publications Manager

Jo has worked with SSA for six years and manages the hundreds of annual delegate registrations, and the logistics for the large number of SSA events, including providing the organisational services for the Postgraduate Certificate in Collaborative Transformation. Jo also researches, reviews and proofs all SSA publications, including the seven Collaborative Working toolkits, sales and marketing information packs, weekly news, jobs and events emails, the online tools and website postings.

Jo supported the drafting and proofing of the SSA Collaborative Leadership toolkits and through her seminar and proofing work has a good knowledge of shared service and collaborative transformation working.

Magda Zurba

Customer Relationship Manager

Magda Zurba

Customer Relationship Manager

Magda joined SSA in 2016 after graduating in Business Studies at the University of Derby. She comes from an organisational development, HR and recruitment background and she also holds The Futures Award Plus in Professional Development and Behaviour.

Magda oversees the Client Relationship Management function for Shared Service Architects, and is our main point of contact for clients. Magda is also responsible for customer interaction on social media platforms such as LinkedIn and Twitter, as well as marketing and business development strategy.

Magda also supports the research, design and delivery of high-level facilitation projects across a variety of public-sector organisations such as Bristol City Council, HEE, LMC/LPC and Nottinghamshire Fire and Rescue Service. This has provided her with a good understanding of collaborative transformation working and shared services across different organisations.


Our Associates

Henry Pavey

MBA, CTArc, MICW

Locality Associate Hampshire/Southampton

Henry Pavey

MBA, CTArc, MICW

Locality Associate Hampshire/Southampton

Henry has had a broad career to date spanning the British Army; local government; higher education and the private sector. In 2012 he launched his own consultancy ‘The Collaboration Man Ltd’ offering a range of services including training in collaborative leadership; strategic alliance board development; and programme / project management of collaborative transformation initiatives. His services have been commissioned by a wide range of senior executives from across the public, private and voluntary sectors over the years.

During his local government career he spent 10 years within the Chief Executive’s office at Southampton City Council with a citywide strategic relationship management remit ensuring that the City truly maximised the huge potential of effective partnership working through the framework of the Southampton Partnership. During this period, Southampton achieved a ‘green rating’ from the Government for its partnership working placing it in the Top 25% nationally.

Henry also has strong collaborative programme / project management skills which have been deployed in a range of contexts from implementing unitary authority status; community regeneration delivery; strengthening the profile and economic impact of the creative industries; delivering an initiative for ex-offender fathers in the community; establishing a private-sector led economic development partnership; provision of collaborative transformation expertise and capacity for a multi-partner redevelopment of Bordon Garrison in Hampshire; and support to a number of One Public Estate partnerships; as well as being a Tutor Associate for SSA.

Helen Jebb

CTPrac

Associate Director Policing

Helen Jebb

CTPrac

Associate Director Policing

Helen is an experienced leader with over 30 years in policing, most recently as a Detective Chief Superintendent with Nottinghamshire Police.  She has demonstrated the ability to lead across a broad spectrum from command and control to managing risk, from public scrutiny to engaging with the public, from setting and establishing standards to delivering effective performance.

Helen has led organisational change at a strategic and operational level and worked in collaboration with other forces and with partners in policing. She has experience of working amongst the challenges of shared leadership and accountability, ambiguity and complexity.  Helen has a strong public service ethic and enjoys bringing people together, finding a common purpose and generating a shared view which everyone can commit to.

Helen is the Director of Helen Jebb Consultancy Limited and is a qualified coach (ILM); passionate about supporting individuals and teams to be the best they can. Adopting a coaching approach, providing insights and building confidence to change are at the core of her successes. She also is an inspirational speaker and has a real interest in diversity and difference.

Helen is a Collaborative Transformation Practitioner focusing on the policing sector.

Errol Williamson

CIMA CIPFA MAAT, CTArc

Locality Associate West London

Errol Williamson

CIMA CIPFA MAAT, CTArc

Locality Associate West London

Errol holds a Postgraduate Certificate in Collaborative Transformation and is a recognised Collaborative Transformation Architect. He has over 20 years’ experience in leading teams and change programmes within the public sector. Errol has worked collaboratively across councils and housing associations, building relationships and connecting stakeholders. His passion is to enable individuals and teams to achieve greater success in performance, through partnership working.

Alasdair Robertson

(MA)

Associate Tutor on the Postgraduate Certificate

Alasdair Robertson

(MA)

Associate Tutor on the Postgraduate Certificate

Alasdair is an experienced local government shared service practitioner with more than 15 years of experience in efficiency, change and improvement work. His work ranges from international assignments with multi-national corporations to in-depth shared service business case development and modelling across the UK public sector. His assignments typically involve both the soft aspects of change and advanced analytical approaches using mathematical modelling and simulations.

Alasdair has been an IDeA managing consultant, leading improvement teams in a wide range of councils across the country. He has also established a highly regarded business transformation team for the Mid Kent Improvement Partnership (comprising Maidstone, Tunbridge Wells, Ashford and Swale Borough Councils).

This included a secondment period working as a shared service manager across two of the authorities. In this role he has undertaken efficiency and shared service reviews, in planning and other areas, leading to net savings of over 20% while also improving service outcomes.
Alasdair is the co-author of the ‘Shared Service Architect’s Business Case Toolbox’ and lectures on the Canterbury Christ Church University Postgraduate Certificate in Collaborative Transformation.

Terry Huggins

Facilitation & Mentoring Support

Terry Huggins

Facilitation & Mentoring Support

Terry Huggins is a highly experienced professional leader and manager from the public sector with additional experience in the private and voluntary sectors.

He has operated at the highest level, uniquely being simultaneously the Chief Executive of two local authorities in different counties and without a shared boundary. He has a collaborative approach to providing good public services and is a highly motivational team member and leader. He is a sound manager and took South Holland District Council from a rating by external verification of “satisfactory” to “excellent”.

Terry was an active member of the LGA cohort of Shared Chief Executives and is familiar with the differences and challenges of the different shared models. He remains a passionate advocate of shared senior management, not only to save money but as a better and more efficient way of working.

In 2011/12 Terry was President of SOLACE ( Society of Local Government Chief Executives and Senior Managers) and he has served on the board for four years.

He is a regular speaker and contributor to conferences and seminars both in the UK and Internationally.

Mhairi Cameron

MA, MSc

Facilitation and Mentoring Associate

Mhairi Cameron

MA, MSc

Facilitation and Mentoring Associate

Mhairi Cameron is an organisation and management development consultant based in Bristol, UK, specialising in leadership and team development, strategic change and executive coaching.

She has over 20 years experience of working with individuals, teams and organisations in small and large organisations, in the public, private and third sectors, within the UK and internationally, designing, co creating and delivering interventions which focus on building higher levels of performance to achieve outstanding results.

Her ongoing motivation is to work with clients to deliver powerful learning, lasting improvement and tangible benefits to individuals and their organisations. She aims to combine an approach which provides challenge and support, which inspires and is relevant and which engages individuals to be active directors of their own learning.

Mhairi is qualified in the use of MBTI, an accredited associate of Insights Learning and Development Ltd and an accredited practitioner of Cognitive Edge, an international network which focuses on the use of narrative and complexity theory in strategy and policy making. She is also accredited to use Saville Consulting Wave Styles and Performance 360 products. She has a Masters In Arts (French and German), a Masters in Group Relations and Organisations (MSc) and is accredited in coaching (ICF).

Rob Milford

MA CFIIA CMgr FCMI CIA QIAL, CTArc

Associate Tutor Governance & Risk Management

Rob Milford

MA CFIIA CMgr FCMI CIA QIAL, CTArc

Associate Tutor Governance & Risk Management

Rob Milford is Director of Milford Research & Consultancy Ltd and an academic practitioner working in the field of collaborative assurance, governance, risk and control. He lectures at Coventry and Worcester Universities and works with public sector clients to develop their internal and collaborative audit services. Rob has been an internal auditor for over 18 years, including 8 years as the head of an internal audit. He also designed, built and operated his own internal audit shared service in local government for 7 partners, and advised on many other programmes for collaborative transformation. He is vastly experienced in the assurance, governance and risk problems encountered in collaborative working. He is completing a PhD in “The evolution and devolution within shared internal audit services in Local Government” which includes real life action based research.

Tim Smith

SS(PRAC)

Lead tutor for the workshop

Tim Smith

SS(PRAC)

Lead tutor for the workshop

Tim Smith is Director and Lead Consultant at Blue Heron has twenty-five years’ experience in leading effective public sector communications, including two Head of Communications roles at unitary authorities. Recently Tim led communications for oneSource, Havering and Newham councils’ successful transformation programme to develop a new shared back office service. Additionally he developed transition communications for the integration of three inspectorates into the Care Quality Commission, as well as working on a number of other public and private sector collaborative transformation projects. For the last eleven years he has been a successful communications consultant and interim manager, supporting national and local government.