Shared Services Manager

Location: Birmingham Find out more

The Shared Services Manager will play a pivotal role in the end to end management of AR and AP services to local government clients. To be successful in this role we need pro-active, self-motivated and driven individuals with first class relationship management, process improvement, performance enhancement and troubleshooting skills coupled with shared services/transactional finance experience.

Key Responsibilities

Provides a service to the Capita LGS Client Service Directors, which includes;


Directs technical resources (post-transition) to stabilise the AR and AP modules for each Client Integra instance, and oversees the maintenance of mature Integra instances,

Directs technical resources (post-transition) to stabilise the Pay360 interfaces and the data exchange into Integra, and oversees the maintenance of mature instances,

Ensures all Client Self-Help reports are functional and accessible, and a full set of standard reports are available across all instances.

KPI’s & MI;

Accountable for the achievement of all KPI performance,

Reports performance at Client level and an LGS consolidation,

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