Operations Manager

Location: Birmingham Find out more

To lead and manage a team of Conflicts and AML analysts, accountable for delivering all operational client and matter acceptance services across the full range of General Counsel operating activities.

Main Duties and Responsibilities

  • Manage and monitor the day to day work flow of CAMAT against delivery of KPIs driving high performance and addressing under performance.
  • Producing weekly and monthly management reports which interpret and analyse available data.
  • Continually review and update processes to provide leading practice delivering first class internal client experience.
  • Accountable for CAMAT relationship with key stakeholders, seeking client feedback to ensure the department continues to meet service needs and to develop and improve.

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