Sharing information and technology services across local authorities has changed.
Sharing used to focus on realising efficiencies through economies of scale and user productivity improvements, at the expense of encouraging greater integration and collaboration across services. As shared services have extended beyond the back-office, with some councils merging front-office services, or even merging completely, deeper integration and true partnerships across councils are developing.
My experience of local authority shared services has informed my view that shared service success is about people and culture. A shared view of what good looks like (a shared strategy), mutual respect, and trust are key to developing a relationship where the compromises necessary for successful sharing can be tolerated.Read More