What have we learned on the Notts FRS collaboration journey?

Published: 14th February 2018 Category: Innovation and Design Download Article as PDF

Article by:


When Nottinghamshire Fire and Rescue Service formally started its collaboration journey last September with the launch of a Collaboration Strategy, the perception was that we might have some way to go to catch up with other organisations.

It wasn’t until we started to pull together a register of existing and on-going projects that we realised how far down the collaboration route we actually are.

There is no doubt that, as a service, we could have challenged ourselves to push the boundaries further with our collaboration projects, particularly with regards to Nottinghamshire Police, prior to collaboration becoming a statutory duty.

But, taking stock of collaborative activity across the service, as well as submitting details of over 20 existing NFRS collaborations for the Emergency Services Collaboration Working Group’s national database, brought to light several – albeit small scale – projects that have already been completed, and others that are under way.

Impact of the duty to collaborate

With the increased political pressure brought about by the Policing and Crime Act 2017, NFRS recognised the need to strengthen its collaborative relationship with Nottinghamshire Police.

The establishment of a joint governance structure was a major step forward, and the Strategic Collaboration and Collaboration Delivery boards now meet regularly to set strategic direction, ratify decisions and scrutinise progress.

From the start of our ‘journey’ we have been fortunate in having support and buy-in from senior leaders.

From the Fire Authority, on which Police and Crime Commissioner Paddy Tipping now sits, to our Strategic Leadership and Executive Delivery teams, senior managers and workstream leads.

Their commitment and enthusiasm to collaborate has seen some positive conversations taking place, relationships built, and progress made towards a joint collaboration vision.

Having undergone SSA Collaborative Transformation and Leadership programmes themselves, senior leaders were inspired to invest in SSA training for the service’s collaboration leads, giving us the tools, knowledge and confidence to support project leads and teams and move the collaboration agenda forward.

Sixteen NFRS employees have so far completed Collaborative Transformation Practitioner (CTPrac™) courses, with some bespoke managers’ workshops currently in development.

NFRS also sees the benefit of maintaining a dedicated collaboration team to help support project development and delivery, and this has been further enhanced by the secondment of Police Sergeant Dave Mather.

Having Dave based at HQ, working with us as part of the team, is helping to break down some of the barriers and perceptions between our two services, as well as smoothing the way in terms of relationship building and information gathering.

What have we learned?

Increased pressure and an inevitable keenness to ‘be seen’ collaborating has led to some projects being initiated outside the process map and governance structure.

This has meant some formal decision-making is now being done retrospectively, which not only delays things but makes it difficult to achieve consistency in how projects are managed.

Having the right processes in place from the outset (and agreement by both organisations) would have helped ensure projects are sustainable, of sufficient benefit to both parties and subject to the correct governance.
Finally, early communication is key.

While some communication activity has taken place, a more strategic approach might have helped achieve greater buy-in from managers and staff, as well as promoting positive relationships between partners.

No-one said collaboration would be easy. It takes time, energy and investment. But after a bumpy, and arguably delayed, start we are now well on our way to future collaboration – and we’re excited to see where it takes us!

Join over 2000 people and receive the weekly news, update, opinion and jobs email.

Sign up

Have you seen our Collaborative Working Toolkit preview yet?

You can now preview and download FREE tools from our Collaborative Working Toolkit.

Find out more here